This Financial Services Guide (“FSG”) contains important information about:

  • The services offers you and is designed to assist you in deciding whether to use any of our services;
  • How our staff are remunerated;
  • Any potential conflict of interest we may have in providing you with the services; and
  • Our internal and external dispute resolution procedures and how you can access them.

When we give you personal advice about a certain general insurance product we will make reasonable enquiries about your objectives and needs in order to ensure the advice is appropriate to you. We will give you the personal advice in a written document called a Statement of Advice (SoA). In the SoA we will, amongst other things, tell you about:

  • The basis on which the advice is or was given;
  • Information about the remuneration attributable to the provision of any authorised financial services;
  • Any associations we have which may influence the advice we give you.

If we recommend or arrange to issue you a particular financial product (that is, a retail general insurance product) we will give you a Product Disclosure Statement (PDS).

In the case of wholesale general insurance products we are not required to prepare a PDS in which case the policy wording for that product will be provided to you. The PDS is designed to assist you to make an informed decision about that financial product and whether to acquire it as it contains, amongst other things, information about product features and benefits and your cooling off rights.

What services are we authorised to provide you under our Australian Financial Services Licence?
Including travel insurance and sickness and accident insurance products. is the provider of the financial services related to the general insurance products mentioned in this FSG. We may provide the financial services to you via our call centre, or through other qualified employees or our authorised representatives. When you acquire an insurance policy from we are bound by the terms and conditions of the policy.

What information should you provide us to receive personal advice?
You need to inform us of your personal objectives and needs as well as provide us with any relevant information, so that we can provide you with the most appropriate advice possible for the range of products that we offer. If we provide you with personal advice you should read the information contained in the SoA carefully before making any decision relating to a financial product/s.

General Advice Warning
You should be aware that typically our employees provide you with general advice only in relation to general insurance products. In circumstances where you only receive general advice this may not be suitable for your personal needs and objectives. You need to consider the appropriateness of the general advice, in light of your objectives or needs before acting on the advice. Where we have told you that we have only provided you with general advice, you will not be given a SoA.

You should also read a copy of the PDS or policy wording for the product discussed before making any decision about whether to acquire the product.

How can you give us instructions about the financial products?
In most instances instructions should be provided to us through your insurance intermediary. Where we have issued the product directly to you, you may contact us directly. You can specify how you would like to give us instructions. For example:

  • In writing
  • Telephone
  • Fax
  • E-mail

How are our staff remunerated?
Our staff are remunerated by way of:

  • Salary.
  • Performance related incentives or bonuses provided by us.